Legal
The terms governing your access to and use of Keecore AI.
Keecore Pty Ltd (ACN 621 712 801) · Last updated: 6 June 2026 · Governing law: New South Wales, Australia · This document is a draft pending final legal review.
These Terms of Service ("Terms") govern your access to and use of Keecore AI, a managed AI agent service provided by Keecore Pty Ltd ("Keecore", "we", "us"). By signing a service agreement, submitting an audit request, or using the Service, you ("the Client") agree to these Terms.
Keecore AI is a managed service. We provision, configure, secure and manage AI agent instances tailored to the Client's business roles and workflows. The Service includes a discovery and scoping audit, agent build and configuration, a security review and sign-off, team training, and ongoing management, monitoring and support.
The Service is not a replacement for professional advice, an autonomous decision-making system, or a guarantee of any particular business outcome.
All output generated by your AI agent — including drafts, summaries, reminders, suggested actions and responses — is AI-generated assistance only. It does not constitute legal, financial, accounting, tax, investment, medical, compliance or other professional advice, regardless of the subject matter.
The Client remains solely responsible for reviewing, verifying and approving all AI output before relying on, sending, publishing or acting on it. Keecore accepts no liability for any loss arising from the Client's failure to review AI output before use.
The AI agent is configured to draft and suggest; your team approves and sends. This is by design and cannot be changed without Keecore's written approval.
The Service is provided on a setup fee plus monthly subscription basis, in Australian Dollars (AUD) exclusive of GST (GST added where applicable).
Invoices are due within 14 days. Keecore reserves the right to suspend the Service if payment is not received within 30 days of the due date. Fees may be reviewed with 30 days' written notice.
The monthly subscription includes a fair-use allowance for AI agent usage. Sustained usage materially exceeding the agreed tier limits may result in a tier upgrade discussion, additional usage charges (agreed in advance), or temporary throttling in exceptional circumstances.
The Client agrees to provide accurate information during discovery and onboarding; ensure an authorised administrator is available to approve channel integrations; ensure staff are trained to review AI output before use; notify Keecore promptly of any suspected security incident; and not share Service access with unauthorised parties.
The Client must not use the Service to generate harmful, unlawful, defamatory or deceptive content; process data the Client has no right to process; or attempt to circumvent agent security settings or Keecore's configuration. Breach may result in immediate suspension.
Keecore retains exclusive control over the Service's configuration — including AI models, tool scopes, security settings, agent identity and infrastructure. The Client may use the Service through agreed channels but may not modify or bypass Keecore's configuration or guardrails. Any configuration change must be requested through Keecore, assessed, implemented and tested safely.
The Service relies on third-party providers including Anthropic PBC (United States) for AI model processing. Keecore is not liable for outages, errors or model behaviour attributable to third-party providers. Data may be processed outside Australia — see our Privacy Policy.
Keecore retains all IP in the Service, including the agent platform, configuration, templates, skills and workflows. The Client retains ownership of their own data and content and grants Keecore a limited licence to process it solely to deliver the Service. Custom skills or workflows developed for the Client remain Keecore's IP unless otherwise agreed in writing; the Client receives a non-exclusive licence for the duration of the agreement.
Either party may terminate with 30 days' written notice. Keecore may terminate immediately for non-payment after notice, unremedied breach, or conduct posing a security risk. On termination, the Client has 14 days to export their data, after which Keecore will securely delete client data within 30 days. All outstanding fees become immediately payable on termination.
To the maximum extent permitted by law, Keecore is not liable for indirect or consequential loss; loss of profit, revenue or business opportunity; loss of data beyond our reasonable backup obligations; loss arising from unreviewed AI output; or loss arising from a third-party provider's outage or error.
Australian Consumer Law: Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee or warranty implied or imposed by the Competition and Consumer Act 2010 (Cth) where it would be unlawful to do so. To the extent liability for breach of any such implied term cannot be excluded, Keecore limits its liability (at its option) to resupplying or paying the cost of resupplying the relevant services.
We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
Governing law: These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
Dispute resolution: Before commencing legal proceedings, the parties agree to attempt good-faith negotiation for 14 days, then mediation before a mutually agreed mediator (or one appointed by the Law Society of NSW), before commencing litigation.
Entire agreement: These Terms, together with any signed service agreement, constitute the entire agreement between the parties regarding the Service.
Severability: If any provision is invalid or unenforceable, the remaining provisions continue in full force.
Keecore Pty Ltd
[email protected]
Sydney, NSW, Australia